December 2, 2007
Hyatt Regency San Francisco Airport
Due to our super early flight back to New York, we had no choice than staying at the airport hotel. Even we booked Hyatt, we had the feeling “just an airport hotel” and didn’t expect too much. In fact, as we drove by the hotel, the hotel looked jumbo business hotel.
But as we get into the hotel…there was a unextable scenery which I couldn’t imagine from it’s boring architecture outside.
Wow!!!
It is indeed HUGE but the level of the whole quality kept high. Simple but very comfortable room. The bed is huge and it’s linen was also soft.
Modern sink.
Shower is fixed on the wall but strong enough. Of course you can bath as well.
Amenities are also not bad considering that it’s airport hotel where most of the guests stay only for a night. (quickly!)
and this is the most happy surprise I have got!! Jacuzzi!!! It closed at 10pm but we slided in to this wet area 10 before 10. Kind attendant let us stay until 10:30 so we were able to fully relax and prepare for the long flight next day.
Robe was provided as well.
Shame that we didn’t have time to enjoy breakfast at Regecy Club next morning. We had an access to lounge but had to leave hotel at 6 am.
If you have no access, breakfast will be served in this huge hall. My father told me that croissant here is great.
While we were waiting for complimentary shuttle bus service to the airport, we were together with some crew of airline. I heard them saying that it was such a comfortable room. Well, I believe the positive comment from these crew, who traveling around the world and know lots of airport hotels is a real one. I was sad to leave my parents here but this great hotel experiece wiped out my tear.
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July 26, 2007
Park Hyatt Villa Magna
It was my second visit. Last time I came here as one of the Hyatt Family. This time, me, unfortunately no longer belong to Hyatt Family, returned to the hotel as a normal guest with little more synical point of view. As I entered the hotel, the aroma of the lobby reminded me of my last visit. That time, receptionist showed me a big smile and welcomed me.
The linen has changed in this 2 years. Last time, it was a classical flower printed on the linen. This time, the bed was covered with a simple white linen which add little bit of moderness. We arrived late so “turning down service” was already done. Red wine and some nuts are prepared in the room as welcome amenity.
The linen was very comfortable.
Working table. As you see, table, clock and lamps are all classical.
Often the case, five-star hotel in Europe has two sinks.
Amenities are not much but I like this cutton pot. I’m always wonder why there’s not tooth brush in hotels in Europe.
Bath tub is big enough but the shower was fixed on the wall and not so useful. I could tell that last rennovation is quite a while ago. There is a videt right next to the bath tub and also a toillet. It’s good that sink are seperated but overall, the bath area is not so convenient. The room is seperated by wooden door but can be seen from other room when you sit on the toillet!
Facilities become older. That is something all the hotels cannot avoid. Therefore, they have to rennovate time to time, even it’s cost a lot.
The facility of Villa Magna is good even though it has a smell of ages.
But what I concern the most during my stay is service. We were welcomed by receptionist who never smile to us. He was doing his work manually and from his work, I cannot feel any hospitality. Bell staff as well, no friendly greeting, no explanation about room. Of course, service standard in Europe is different from that of Asia but I know other hotels which is lower category but more friendly.
Service is everything. Even 3 star hotel, when there is a friendly atmosphere, the experience of the stay is almost same as 5 star.
I have to say that it’s location is not the best one in Madrid. They really have to think of the service otherwise they it’s a matter of time when occupancy drops down.
